Remember
the dream of owning your own company� the excitement of the
challenge, the vision of owning and operating one of the top
businesses in the state, and the �do whatever it takes� spirit?
Remember working those 16-hour shifts as a security officer just so
you could meet your payroll? Oh yes, the good old days!
Do you have that same
entrepreneurial spirit, vision and drive today, or have your
successes made you somewhat complacent? Unfortunately, success has a
tendency to breed complacency� we reach a certain plateau of
success and become satisfied with the status quo. The
toughest thing about success is that you�ve got to keep on being a
success.
As they become more
successful, many businesses tend to delegate responsibility and lose
sight of what is really going on in their organization. They put the
company on auto-pilot. This is not to say that you must micromanage
your company, but you must implement a regular method of checks and
balances to monitor the heartbeat and pulse of your company in order
to maintain your competitive edge, ensure corporate objectives are
being met, and company image and standards are being maintained.
When was the last time you rode
with one of your supervisors, or visited with your security officers
at their post? When was the last time you took a close look at your
office procedures, or caught an employee doing something right
and complimented their performance? When was the last time you
conducted client surveys or personal visits to see how they feel
about your company�s job performance? After
all, it�s the clients� perception of your company that really
matters � not yours.
At the heart of every
successful business you will find an owner or top-level manager who
not only consistently monitors company performance, but who also
stays abreast of trends and changes in their industry. This is the
area where ASSIST can help. Working together we are having a
enormous influence on laws that directly affect our industry and our
companies. And, with your help, we can do more.
